Dec 18, 2020
Jan 27, 2022
Article 9 Professional responsibility
Jan 27, 2022This complaint was reviewed extensively by the ESOMAR Disciplinary Sub Committee, and was dismissed for the following reasons.
Firstly the complaint related to non-payment for services, which as noted in Article 11.2 of the ESOMAR Disciplinary Procedures is a matter in which ESOMAR will not intervene, unless a member repeatedly breaches the expected standards of professionalism, or brings damage to the reputation of the industry.
Secondly the complaint made reference to contractual terms between the parties relating to quality of results, again this is a matter in which ESOMAR will not intervene, and any contractual disputes should be settled via other mechanisms.
We remind all members to ensure that contracts are fully agreed upon by both parties, particularly with regards to data quality and quality control mechanisms. ESOMAR members are expected to provide work that reflects the high standards of the industry, and allow for quality control checks when requested.