Complaint OEN650169

Date created
May 22, 2019
Date completed
Feb 16, 2020
Region Complainant
Europe
Region Defendant
Asia
Association
ESOMAR
ESOMAR Code

Article 9 Professional responsibility

  • Researchers must be honest, truthful and objective and ensure that their research is carried out in accordance with appropriate scientific research principles, methods and techniques.
  • Researchers must always behave ethically and must not do anything that might unjustifiably damage the reputation of research or lead to a loss of public confidence in it.
  • Researchers must be straightforward and honest in all of their professional and business dealings.
  • Researchers must not unjustifiably criticise other researchers.
  • Researchers must not make false or otherwise misleading statements about their skills, experience or activities, or about those of their organisation.
  • Researchers must conform to the generally accepted principles of fair competition.

Public Resolution

Feb 16, 2020

Complaint received that an ESOMAR member is sending out unsolicited emails. The ESOMAR Member was contacted and pointed to the guidance in the Online Research guideline concerning unsolicited emails and explained that sending unsolicited emails to companies in the ESOMAR Directory is against our terms and conditions.