Dec 03, 2018
Feb 14, 2020
Article 7 Transparency
Article 9 Professional responsibility
Feb 14, 2020A member of public complained about an ESOMAR member violating the Code, as he believed the respondents were not recruited in line with the ICC/ESOMAR International Code.
The responder let us know that the project was finished 7 years ago and they were very surprised this complaint came up. They were able to explain that the client was very happy with the manner in which the respondents were selected. Furthermore, given the deep involvement of the client in the recruitment and vetting of all members recruited, this was one of their most transparently executed projects.
The complainant was asked for some more information on how he was involved and what caused him to complain. The complainant did not provide further detail.
The responder informed us that the complainant might have been on their online research panel and was recently removed for quality control reasons.
The Disciplinary subCommittee to the Professional Standards Committee agreed that there should be a time limit for submitting complaints. Complaints have to be filed within 3 years of the alleged breach occurring. In addition the Disciplinary subCommittee agreed that the responder was not found to have violated the ICC/ESOMAR Code.